Returns Policy

Customer satisfaction is our main concern. If for some reason you are not happy with the item you purchased, you have 10 days to evaluate the item before returning it back to us for refund, exchange, or in-store credit. We will refund your money less the cost of shipping and handling.

With in-store credit; you can purchase anything of similar value on our website, shipping cost are always extra. All in-store credits expire after 1 year from the date it was issued.

All Sales Final for framed art due to high shipping cost and possible damage during shipping.

Return Procedure

***You must first call us at 1.800.578.3058 or e-mail us at return@decorgallery.com to get authorization to return an item. We will then e-mail you step by step return instructions. Return instructions, if not followed properly, will be subject to other charges such as brokerage fees, duty and taxes which will be deducted from your existing credit.

We will issue your refund in the same form of payment originally used for purchase within 3 business days from the time we receive your return or in-store credit if you decide to purchase something else.

Gift Certificate

A Gift Certificate can be purchased in any amount (starting at $100) and can be personalized with your greeting and sent to the recipient of your choice. Call us at 1.800.578.3058 for more info.

Shipping and Handling

Approximate shipping and handling charges are as follow:

Tapestry
5-8 business days $19-$25
2 days service - $35-$45

Framed Art
2 days service $45 - $95

Rugs and Original Art
Call us 1.800.578.3058

Privacy Policy

DecorGallery.com respects the privacy of our customers. All the information you provide will be kept confidential and will NEVER be shared with other parties.

Any other questions or suggestions may be directed to help@decorgallery.com or by calling us toll free 1-800-578-3058

 

Thank you for visiting.